Refunds

Refunds on patterns # (link to this section)

Your statutory position, then what I actually do.

The legal position

Digital patterns are downloads, available the moment you've paid. Under the Consumer Contracts Regulations, the usual 14-day right to change your mind doesn't apply to digital content once it's been supplied, as long as you agreed to that before buying. That's the box you tick at checkout, saying you want your download straight away.

What I actually do

I'll refund a digital pattern, whether or not you've downloaded it, if:

• you bought it by mistake, or bought the same thing twice;
• it isn't what the page described - wrong size, missing pages, missing sections;
• it's faulty: a broken file, missing images, instructions that don't work;
• you can't use it for an accessibility reason I failed to flag on the page;
• honestly, if you've bought something, barely used it, and you're unhappy - just ask.

What I won't refund is a pattern that's been fully worked through and then returned, or a pattern bought and refunded repeatedly. Beyond that, I start from the assumption that you're being straight with me.

Refunds are handled by me personally, by hand, rather than by an automated system. When I refund an order, its download links stop working at the same time.

Physical orders # (link to this section)

Original artwork and anything else that arrives in the post.

For physical items you have the full statutory 14-day right to change your mind, starting from the day the item arrives, plus a further 14 days to send it back. Items need to come back unused and in the condition they arrived, and unless the item was faulty or wrongly sent, the return postage is yours. Once it's back with me I'll refund the price and the original postage within 14 days.

If something arrives damaged, faulty, or isn't what you ordered, I cover everything: tell me within 30 days and you'll get a full refund including postage, or, where it's possible, a replacement. A photo helps but I won't insist on one.

Anything personalised or made to order is excluded from the change-of-mind right - but not from the faulty-goods right.

What you keep # (link to this section)

A clear answer to the question people worry about most.

Patterns you buy are yours to keep - download your files and keep your own copy. There's no account for access to expire from, so nothing about your download depends on you doing anything further. If you ever lose your copy, email me and I'll resend it, no charge.

If a pattern you've bought is ever withdrawn from sale, you keep the copy you already have.

If something goes wrong # (link to this section)

Payment failures, lost links, and other unhappy accidents.

You paid but didn't get your download

The links are on the confirmation page and in your receipt email, and they work on any device. If neither arrived, email me with the Stripe receipt and I'll send your files myself, usually the same day.

Your parcel hasn't arrived

Tell me. If it's lost in the post, I'll refund it or, where I can, send another.

You don't recognise a charge

Contact me before your bank - I can usually identify it straight away, and a chargeback takes far longer for both of us.

Price changes # (link to this section)

Prices can change at any time, but never retroactively - what you paid is what you paid.

How to ask for a refund # (link to this section)

No form to fill in. Just tell me what happened.

Email hello@odinaddi.com or use the contact page. It helps if you include:

• the email address you used to buy;
• roughly when you bought it, or the Stripe receipt if you still have it;
• what went wrong, in your own words.

I'll reply within 3 working days. Approved refunds go back to the card you paid with, through Stripe, and normally show up within 5–10 working days depending on your bank.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 sit alongside everything on this page. Nothing here reduces them.